Richmond ServiceDesk - Top Competitors (Jun 2022)

Richmond ServiceDesk Review
ITQlick Score: 84/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> Richmond ServiceDesk review -> Richmond ServiceDesk competitors
Ranking:Ranked 20 out of 210 Help Desk systems
Company: Richmond Systems Ltd
Pricing: starts at $35 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Richmond ServiceDesk review, Richmond ServiceDesk pricing guide
Shlomi LaviShlomi Lavi / updated: Jun 08, 2022

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Richmond ServiceDesk vs. Alternatives in 2023

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests and even HTML formatted knowledgebase articles. Typical customers The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. Features As a service desk tool, Richmond Service Desk offers users with user-friendly, modern web interfaces. Users can also organize and configure this software to their liking. Main product features include templates for email and incident/service, resource calendars, knowledge base, tracking, maintenance andsearch-as-you-type CMDB that comes with the asset discovery. It also has integrated ITIL modules and customizable customer service portal. Alternatives Possible alternatives for Richmond Service Desk are: Freshdesk, OTRS Business Solution and Zendesk.

Richmond ServiceDesk alternatives - for small & large Business

Here are the top 4 alternatives to Richmond ServiceDesk that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Richmond...
ITQlick rating
4/5
Score
84/100
Pricing
6/10
License pricing
$35 per agent/month
Functionality
16
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.