Compare Richmond ServiceDesk and devContact - Jun 2022

Shlomi LaviShlomi Lavi / Jun 08, 2022

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Bottom Line: Which is Better - Richmond ServiceDesk or devContact?

Richmond ServiceDesk is more expensive to implement (TCO) than devContact, and devContact is rated higher (85/100) than Richmond ServiceDesk (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Richmond Systems Ltd Vs. devContact

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Who is more expensive? Richmond ServiceDesk or devContact?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and devContact.

Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. devContact price starts at $9.99 per month , When comparing devContact to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Richmond ServiceDesk is more expensive than devContact.

Which software includes more/better features?

We've compared Richmond ServiceDesk Vs. devContact based on some of the most important and required Help Desk features.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

devContact: We are still working to collect the list of features for devContact.

Target customer size

The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. and devContact's target customer size include: Small businesses and start ups.



Richmond ServiceDesk

ITQlick rating
(4/5)

starts at $35 per agent/month

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...

Categories: Banking CRM, Casino CRM, Customer Success, Feedback Management.

devContact

ITQlick rating
(4.8/5)

starts at $9.99 per month

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.

Categories: Mobile, CRM, Banking CRM, Casino CRM, Healthcare CRM.

Compare specifications

Compare features

Richmond ServiceDesk: 0 Features

We are working to collect the list of features

devContact: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Richmond...
ITQlick rating
4/5
Score
84/100
Pricing
6/10
License pricing
$35 per agent/month
Functionality
16
Compare
devContact
ITQlick rating
4.8/5
Score
85/100
Pricing
2/10
License pricing
$9.99 per month
Functionality
11
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.