Shlomi Lavi /
Jun 20, 2022
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Bottom Line: Which is Better - Richmond ServiceDesk or EBSuite?
Richmond ServiceDesk is more expensive to implement (TCO) than EBSuite, and Richmond ServiceDesk is rated higher (84/100) than EBSuite (83/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd Vs. Ebsuite
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...
Who is more expensive? Richmond ServiceDesk or EBSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and EBSuite.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software.
Bottom line: Richmond ServiceDesk is more expensive than EBSuite.
Which software includes more/better features?
We've compared Richmond ServiceDesk Vs. EBSuite based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
EBSuite: We are still working to collect the list of features for EBSuite.
Target customer size
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.