Shlomi Lavi /
Jun 20, 2022
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Bottom Line: Which is Better - Richmond ServiceDesk or Faveo HELPDESK?
Richmond ServiceDesk is more expensive to implement (TCO) than Faveo HELPDESK, and Richmond ServiceDesk is rated higher (84/100) than Faveo HELPDESK (83/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd Vs. Ladybird Web Solution Pvt Ltd
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Ladybird Web Solution Pvt Ltd: Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development, digital marketing & Web hosting solutions. We promise to be a trustworthy partner for you with our conviction, swift appro...
Who is more expensive? Richmond ServiceDesk or Faveo HELPDESK?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and Faveo HELPDESK.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. Faveo HELPDESK price starts at $691 per license , When comparing Faveo HELPDESK to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than Faveo HELPDESK.
Which software includes more/better features?
We've compared Richmond ServiceDesk Vs. Faveo HELPDESK based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.
Target customer size
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. and Faveo HELPDESK's target customer size include: Small businesses and start ups.