Compare Richmond ServiceDesk and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Richmond ServiceDesk or Freshservice?

Richmond ServiceDesk is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than Richmond ServiceDesk (84/100). Freshservice offers users more features (15) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Richmond Systems Ltd Vs. FRESHDESK INC.

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Richmond ServiceDesk or Freshservice?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and Freshservice.

Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Richmond ServiceDesk is more expensive than Freshservice.

Which software includes more/better features?

We've compared Richmond ServiceDesk Vs. Freshservice based on some of the most important and required Help Desk features.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. Customers of the software include businesses of all sizes and types.