Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - Richmond ServiceDesk or HappyFox?
Richmond ServiceDesk is more expensive to implement (TCO) than HappyFox, and Richmond ServiceDesk is rated higher (84/100) than HappyFox (77/100). HappyFox offers users more features (11) than Richmond ServiceDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd Vs. Happyfox Inc
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...
Who is more expensive? Richmond ServiceDesk or HappyFox?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and HappyFox.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than HappyFox.
Which software includes more/better features?
We've compared Richmond ServiceDesk Vs. HappyFox based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. HappyFox is best for almost every type of business.