Shlomi Lavi / Jun 08, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Richmond ServiceDesk is more expensive to implement (TCO) than IT Asset, and IT Asset is rated higher (89/100) than Richmond ServiceDesk (84/100). IT Asset offers users more features (3) than Richmond ServiceDesk (0). There is a clear winner in this case and it is IT Asset!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and IT Asset Management.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than IT Asset Management.
We've compared Richmond ServiceDesk Vs. IT Asset based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.
starts at $35 per agent/month
Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...
Compare Pricingstarts at $800 per user/year
Knowing which IT assets you have and how they are used has become a challenge in today's complex and ever evolving IT infrastructure. A typical IT infrastructure has many different assets of various types, and...
Compare Pricing| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Help Desk -> Richmond ServiceDesk review |
| Company: | Richmond Systems Ltd |
| Pricing: | starts at $35 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile |
| Links: | Richmond ServiceDesk review, Richmond ServiceDesk pricing, Richmond ServiceDesk alternatives |
| ITQlick Score: | 89/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | IT Asset Management -> IT Asset review |
| Company: | Samanage |
| Pricing: | starts at $800 per user/year |
| Typical customers: | Start up, Small business, Medium business, Large business, Private use |
| Platforms: | Desktop, Cloud |
| Links: | IT Asset review, IT Asset pricing, IT Asset alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.