Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - Richmond ServiceDesk or Lessons?
Richmond ServiceDesk is more expensive to implement (TCO) than Lessons, and Lessons is rated with the same score (84/100) as Richmond ServiceDesk (84/100). Lessons offers users more features (5) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Lessons!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd Vs. Secutor Solutions LLC
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
Who is more expensive? Richmond ServiceDesk or Lessons Learned Database?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and Lessons Learned Database.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than Lessons Learned Database.
Which software includes more/better features?
We've compared Richmond ServiceDesk Vs. Lessons based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
Target customer size
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.