Compare Richmond ServiceDesk and monday.com - Feb 2023

Shlomi LaviShlomi Lavi / Feb 28, 2023

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Bottom Line: Which is Better - Richmond ServiceDesk or monday.com?

Richmond ServiceDesk is more expensive to implement (TCO) than monday.com, and monday.com is rated higher (98/100) than Richmond ServiceDesk (84/100). monday.com offers users more features (35) than Richmond ServiceDesk (0). There is a clear winner in this case and it is monday.com!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Richmond Systems Ltd Vs. monday.com

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...

Who is more expensive? Richmond ServiceDesk or monday.com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and monday.com.

Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Richmond ServiceDesk is more expensive than monday.com.

Which software includes more/better features?

We've compared Richmond ServiceDesk Vs. monday.com based on some of the most important and required Help Desk features.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.

Target customer size

The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.

Monday.

Richmond ServiceDesk

ITQlick rating
(4/5)

starts at $35 per agent/month

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...

Categories: Banking CRM, Casino CRM, Customer Success, Feedback Management.

monday.com

ITQlick rating
(4.7/5)

starts at $10 per seat/month

monday.com is both a cloud-based as well as an on-premise software solution that was developed mainly to assist in project and team management. The software fosters team collaboration as it connects and allows ...

Categories: Fixed Asset Management, Budgeting & CPM, Strategic Planning, Business performance management, Performance Management.

Compare specifications

Compare features

Richmond ServiceDesk: 0 Features

We are working to collect the list of features

monday.com: 35 Features

Basic Reports
Chat
Customizable Categories
Dashboard
HR Analytics
Human Resources
Employee Onboarding
Workforce Management
Agile Project Management
Budget & Expense Management
Collaboration
Project Management
Resource Management
Task Management
Project Management
Project Collaboration
Project Planning
Project Portfolio Management
Dashboarding
Budgeting & CPM
Customer Service
Customer Relationship Management
Contract Management
Equipment Management
Project Management
Service Management
Lead Management
Expense Management
Categorizing
Collaboration Center
Team Collaboration
Lifecycle Management
Process Analysis
Business Process
IT Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Richmond...
ITQlick rating
4/5
Score
84/100
Pricing
6/10
License pricing
$35 per agent/month
Functionality
16
Compare
monday.c...
ITQlick rating
4.7/5
Score
98/100
Pricing
4/10
License pricing
$10 per seat/month
Functionality
92
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.