Compare Richmond Supportdesk and Freshdesk - Sep 2022
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Bottom Line: Which is Better - Richmond Supportdesk or Freshdesk?
Richmond Supportdesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Richmond Supportdesk (80/100). Freshdesk offers users more features (10) than Richmond Supportdesk (2). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Vs. FRESHDESK INC.
Richmond Systems: Richmond Systems develops and implements help desk, service management and asset management software that allows companies to achieve cost reductions in service and support while improving user satisfaction. We were founded in 1984 and after a decade of providing remote support solutions the company developed Richmond SupportDesk, which is the tech...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Richmond Supportdesk or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond Supportdesk and Freshdesk.
Richmond Supportdesk price starts at $34.11 per agent/month , On a scale between 1 to 10 Richmond Supportdesk is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Richmond Supportdesk is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Richmond Supportdesk Vs. Freshdesk based on some of the most important and required Help Desk features.
Richmond Supportdesk: Reporting, Service Level Agreements.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Richmond Supportdesk's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
Richmond Supportdesk Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Richmond Supportdesk review |
Company: | Richmond Systems |
Pricing: | starts at $34.11 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Richmond Supportdesk review, Richmond Supportdesk pricing, Richmond Supportdesk alternatives |
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
Richmond Supportdesk: 2 Features
Freshdesk: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.