Compare Oracle Service Cloud and Chatra - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Oracle Service Cloud or Chatra?

Oracle Service Cloud is more expensive to implement (TCO) than Chatra, and Chatra is rated higher (90/100) than Oracle Service Cloud (83/100). Oracle Service Cloud offers users more features (3) than Chatra (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Chatra

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

Who is more expensive? Oracle Service Cloud or Chatra?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Chatra.

Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. Chatra price starts at $17 per agent/month , When comparing Chatra to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Oracle Service Cloud is more expensive than Chatra.

Which software includes more/better features?

We've compared Oracle Service Cloud Vs. Chatra based on some of the most important and required CRM features.

Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.

Chatra: We are still working to collect the list of features for Chatra.

Target customer size

The software is a viable product for all business sizes and in a wide range of industries. and Chatra's target customer size include: Small, medium and large size businesses.