RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...
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Oracle Service Cloud is more expensive to implement (TCO) than InTouch, and InTouch is rated higher (91/100) than Oracle Service Cloud (83/100). Both tools offer the same amount of features.
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and InTouch.
Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. InTouch price starts at $368.74 per user/month , When comparing InTouch to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Oracle Service Cloud is more expensive than InTouch.
We've compared Oracle Service Cloud Vs. InTouch based on some of the most important and required CRM features.
Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.
InTouch: Data Import/Export, Basic Reports, Online Customer Support.
The software is a viable product for all business sizes and in a wide range of industries.
InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments.
RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...
Compare Pricingstarts at $368.74 per user/month
InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, mar...
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Oracle Service Cloud review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
ITQlick Score: | 91/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Legal Management -> InTouch review |
Company: | Customers Really Matter Ltd |
Pricing: | starts at $368.74 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | InTouch review, InTouch pricing, InTouch alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.