Compare Oracle Service Cloud and Salsa CRM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Oracle Service Cloud or Salsa CRM?

Oracle Service Cloud is more expensive to implement (TCO) than Salsa CRM, and Salsa CRM is rated higher (95/100) than Oracle Service Cloud (83/100). Oracle Service Cloud offers users more features (3) than Salsa CRM (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Salsa Labs Inc

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Salsa Labs Inc: Salsa’s online platform isn’t the only reason that you will want to become part of our network of more than 2,000 nonprofit and political organizations. The more you get to know us, the more you are going to like us. Besides being as fun to work with as our name implies, we are dedicated to your success like no other in the industry. We come from a...

Who is more expensive? Oracle Service Cloud or Salsa CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Salsa CRM.

Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. Salsa CRM price starts at $349 per month , When comparing Salsa CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Oracle Service Cloud is more expensive than Salsa CRM.

Which software includes more/better features?

We've compared Oracle Service Cloud Vs. Salsa CRM based on some of the most important and required CRM features.

Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.

Salsa CRM: We are still working to collect the list of features for Salsa CRM.

Target customer size

The software is a viable product for all business sizes and in a wide range of industries. The typical users benefitting from Salsa CRM are mainly from the non-for-profit organizations, but it is also for use in small businesses (having less than 200 employees), medium-sized (500 to 1,500 employees) and even for large enterprises in the industry of IT and information-related services, mainly those engaging with the use of CRM, fundraising and constituent management.