Compare RingCentral Contact Center and Aceyus Call Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Contact Center or Aceyus Call Center?

Aceyus Call Center is more expensive to implement (TCO) than RingCentral Contact Center, and Aceyus Call Center is rated higher (85/100) than RingCentral Contact Center (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. ACEYUS

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Who is more expensive? RingCentral Contact Center or Aceyus Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Contact Center and Aceyus Call Center.

RingCentral Contact Center price starts at $14.99 per user/month , On a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Aceyus Call Center is more expensive than RingCentral Contact Center.

Which software includes more/better features?

We've compared RingCentral Contact Center Vs. Aceyus Call Center based on some of the most important and required Call Center features.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.