RingCentral Contact Center Vs CenterWare Inbound (Aug 2020)
Shlomi Lavi / Aug 25, 2020
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Bottom Line: Which is Better - RingCentral Contact Center or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than RingCentral Contact Center, CenterWare Inbound is rated higher (91/100) than RingCentral Contact Center (83/100). RingCentral Contact Center offers more features (5) to their users than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How RingCentral compares with Nuxiba Technologies?
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...
Who's more expensive? RingCentral Contact Center or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for RingCentral Contact Center and CenterWare Inbound.
RingCentral Contact Center price starts at $29.99 per user/month , on a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line:CenterWare Inbound is more expensive than RingCentral Contact Center.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared RingCentral Contact Center Vs. CenterWare Inbound based on some of the most important and required Call Center features. RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and CenterWare Inbound's target customer size include: Medium and large size businesses.
CenterWare Inbound
CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...
Compare PricingCompare specifications
RingCentral Contact Center Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> RingCentral Contact Center |
| Company: | RingCentral |
| Pricing: | starts at $29.99 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | RingCentral Contact Center review, RingCentral Contact Center pricing, RingCentral Contact Center alternatives |
CenterWare Inbound Specifications
| ITQlick Score: | 91/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> CenterWare Inbound |
| Company: | Nuxiba Technologies |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CenterWare Inbound review, CenterWare Inbound pricing, CenterWare Inbound alternatives |
Compare features
RingCentral Contact Center: 5 Features
CenterWare Inbound: 0 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.