Compare RingCentral Contact Center and Five9 - Dec 2022

Shlomi LaviShlomi Lavi / Dec 12, 2022

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Bottom Line: Which is Better - RingCentral Contact Center or Five9?

Five9 is more expensive to implement (TCO) than RingCentral Contact Center, and Five9 is rated higher (87/100) than RingCentral Contact Center (83/100). RingCentral Contact Center offers users more features (5) than Five9 (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Coordinated Systems

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who is more expensive? RingCentral Contact Center or Virtual Observer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Contact Center and Virtual Observer.

RingCentral Contact Center price starts at $14.99 per user/month , On a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Virtual Observer is more expensive than RingCentral Contact Center.

Which software includes more/better features?

We've compared RingCentral Contact Center Vs. Five9 based on some of the most important and required Call Center features.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and Virtual Observer's target customer size include: SMBs.

RingCentral Contact Center

ITQlick rating
(4.3/5)

starts at $14.99 per user/month

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.

Categories: BI & Analytics, Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring.

Five9

ITQlick rating
(3.1/5)

starts at $20,000 per license

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...

Categories: Data Analysis Tools, Call Recording, IVR, Call Center, Workforce Management.

Compare specifications

Compare features

RingCentral Contact Center: 5 Features

Blended Call Center
Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center

Virtual Observer: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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RingCent...
ITQlick rating
4.3/5
Score
83/100
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2/10
License pricing
$14.99 per user/month
Functionality
15
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Five9
ITQlick rating
3.1/5
Score
87/100
Pricing
5.8/10
License pricing
$20,000 per license
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8
Review
nextiva ...
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Score
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20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
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2.2/10
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43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.