Compare RingCentral Phone and Bright - Mar 2022

Shlomi LaviShlomi Lavi / Mar 24, 2022

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Bottom Line: Which is Better - RingCentral Phone or Bright?

Bright is more expensive to implement (TCO) than RingCentral Phone, RingCentral Phone is rated higher (93/100) than Bright (75/100). RingCentral Phone offers more features (15) to their users than Bright (10). There is a clear winner in this case and it is RingCentral Phone!

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How RingCentral compares with Bright Pattern, Inc.?

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.

Who's more expensive? RingCentral Phone or Bright Pattern Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for RingCentral Phone and Bright Pattern Contact Center.

RingCentral Phone price starts at $19.99 per user/month , on a scale between 1 to 10 RingCentral Phone is rated 4, which is lower than the average cost of VoIP software. Bright Pattern Contact Center price starts at $70 per user/month , when comparing Bright Pattern Contact Center to their competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line:Bright Pattern Contact Center is more expensive than RingCentral Phone.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared RingCentral Phone Vs. Bright based on some of the most important and required VoIP features. RingCentral Phone: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID. Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline.

Target customer size

RingCentral Professional is specifically designed to help individuals who are always on-the-go. Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution.

RingCentral Phone

ITQlick rating
(4.2/5)

starts at $19.99 per user/month

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are tol...

Categories: Internet Fax, VoIP, Conference Calling, Auto Attendant.

Bright Pattern Contact Center

ITQlick rating
(4.8/5)

starts at $70 per user/month

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-d...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

Compare specifications

Compare features

RingCentral Phone: 15 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
Data Import/Export
Basic Reports
Online Customer Support

Bright Pattern Contact Center: 10 Features

Auto-Responders
Automatic Lead Entry
Automatically Detect
Contact History
Customer Pipeline
Historical Analysis
Hosted Solution
Prospecting Tools
Remove Unsubscribed Contacts
Shared Contacts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
Compare
Bright
ITQlick rating
4.8/5
Score
75/100
Pricing
9.2/10
License pricing
$70 per user/month
Functionality
27
Review
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.