Compare RingCentral Phone and Bright - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Phone or Bright?

Bright is more expensive to implement (TCO) than RingCentral Phone, and RingCentral Phone is rated higher (93/100) than Bright (75/100). RingCentral Phone offers users more features (15) than Bright (10). There is a clear winner in this case and it is RingCentral Phone!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Bright Pattern, Inc.

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.

Who is more expensive? RingCentral Phone or Bright Pattern Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Phone and Bright Pattern Contact Center.

RingCentral Phone price starts at $19.99 per user/month , On a scale between 1 to 10 RingCentral Phone is rated 4, which is lower than the average cost of VoIP software. Bright Pattern Contact Center price starts at $70 per user/month , When comparing Bright Pattern Contact Center to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: Bright Pattern Contact Center is more expensive than RingCentral Phone.

Which software includes more/better features?

We've compared RingCentral Phone Vs. Bright based on some of the most important and required VoIP features.

RingCentral Phone: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID.

Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline.

Target customer size

RingCentral Professional is specifically designed to help individuals who are always on-the-go. Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution.