Compare RingCentral Phone and SolarWinds Service Desk - Mar 2022
Compare Pricing
Shlomi Lavi / Mar 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.
Bottom Line: Which is Better - RingCentral Phone or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than RingCentral Phone, SolarWinds Service Desk is rated higher (94/100) than RingCentral Phone (93/100). SolarWinds Service Desk offers more features (18) to their users than RingCentral Phone (15). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How RingCentral compares with Samanage?
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who's more expensive? RingCentral Phone or SolarWinds?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for RingCentral Phone and SolarWinds.
RingCentral Phone price starts at $19.99 per user/month , on a scale between 1 to 10 RingCentral Phone is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , when comparing SolarWinds to their competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: RingCentral Phone cost is around the same cost of SolarWinds.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared RingCentral Phone Vs. SolarWinds Service Desk based on some of the most important and required VoIP features. RingCentral Phone: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID. SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
RingCentral Professional is specifically designed to help individuals who are always on-the-go. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.
SolarWinds Service Desk
starts at $19 per technician/month
SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...
PriceDemoCompare specifications
RingCentral Phone Specifications
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 4/10 - average cost |
| Category: | VoIP -> RingCentral Phone |
| Company: | RingCentral |
| Pricing: | starts at $19.99 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | RingCentral Phone review, RingCentral Phone pricing, RingCentral Phone alternatives |
SolarWinds Service Desk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> SolarWinds Service Desk |
| Company: | Samanage |
| Pricing: | starts at $19 per technician/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Compare features
RingCentral Phone: 15 Features
SolarWinds: 18 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.