Compare RingCentral Phone and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Phone or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than RingCentral Phone, and SolarWinds Service Desk is rated higher (94/100) than RingCentral Phone (93/100). SolarWinds Service Desk offers users more features (18) than RingCentral Phone (15). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Samanage

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? RingCentral Phone or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Phone and SolarWinds.

RingCentral Phone price starts at $19.99 per user/month , On a scale between 1 to 10 RingCentral Phone is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: RingCentral Phone cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared RingCentral Phone Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

RingCentral Phone: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

RingCentral Professional is specifically designed to help individuals who are always on-the-go. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.