Compare SafeSoft Contact Center and Skype for Business - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - SafeSoft Contact Center or Skype for Business?

SafeSoft Contact Center is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than SafeSoft Contact Center (60/100). Skype for Business offers users more features (3) than SafeSoft Contact Center (0). There is a clear winner in this case and it is Skype for Business!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SafeSoft Solutions Vs. Microsoft

SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? SafeSoft Contact Center or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SafeSoft Contact Center and Skype for Business (formerly Lync) Software.

SafeSoft Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SafeSoft Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: SafeSoft Contact Center is more expensive than Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared SafeSoft Contact Center Vs. Skype for Business based on some of the most important and required Call Center features.

SafeSoft Contact Center: We are still working to collect the list of features for SafeSoft Contact Center.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management. and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.