Sales Service Cloud Vs Customer Thermometer (Apr 2021)

Shlomi LaviShlomi Lavi / Apr 29, 2021

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Bottom Line: Which is Better - Sales Service Cloud or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than Sales Service Cloud, Customer Thermometer is rated higher (97/100) than Sales Service Cloud (83/100). Sales Service Cloud offers more features (15) to their users than Customer Thermometer (7).

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Salesforce.com compares with Customer Thermometer?

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who's more expensive? Sales Service Cloud or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Sales Service Cloud and Customer Thermometer.

Sales Service Cloud price starts at $90 per user/month , on a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , when comparing Customer Thermometer to their competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Sales Service Cloud cost is around the same cost of Customer Thermometer.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Sales Service Cloud Vs. Customer Thermometer based on some of the most important and required Customer Service features. Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation. Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. Customer Thermometer is ideal for different companies, big or small.

Sales Service Cloud

ITQlick rating
(4.2/5)

starts at $90 per user/month

Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their product...

Categories: Mobile, Complaint Management, Customer Service, Help Desk.

Customer Thermometer

ITQlick rating
(4.8/5)

starts at $29 per month

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

Categories: Survey Software, Customer Experience Management.

Compare specifications

Compare features

Sales Service Cloud: 15 Features

Campaign Dashboard
Contact Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Marketing Automation
Multi-Channel Marketing
Remote Access
Sales Automation
Sales Forecasting
Social Media
Automatic Lead Entry
Shared Contacts

Customer Thermometer: 7 Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Sales
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$90 per user/month
Functionality
43
Review
Compare
Customer
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Review
Pipeline
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$24 per user/month
Functionality
6
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.