Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - Sales Service Cloud or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Sales Service Cloud, and Pipeline Pilot is rated higher (87/100) than Sales Service Cloud (83/100). Sales Service Cloud offers users more features (15) than Pipeline Pilot (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Accelrys
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? Sales Service Cloud or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sales Service Cloud and Pipeline Pilot.
Sales Service Cloud price starts at $25 per user/month , On a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Sales Service Cloud cost is around the same cost of Pipeline Pilot.
Which software includes more/better features?
We've compared Sales Service Cloud Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.