Compare Sales Service Cloud and ServiceNow - Oct 2022
Compare Pricing
Shlomi Lavi / Oct 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Sales Service Cloud or ServiceNow?
Sales Service Cloud is more expensive to implement (TCO) than ServiceNow, and Sales Service Cloud is rated higher (83/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Sales Service Cloud (15).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Servicenow
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Sales Service Cloud or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sales Service Cloud and ServiceNow.
Sales Service Cloud price starts at $25 per user/month , On a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Sales Service Cloud cost is around the same cost of ServiceNow.
Which software includes more/better features?
We've compared Sales Service Cloud Vs. ServiceNow based on some of the most important and required Customer Service features.
Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. Customers of the software include businesses of all sizes and a variety of types.
ServiceNow
starts at $100 per user/month + standard ITSM package
ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...
PriceDemoCompare specifications
Sales Service Cloud Specifications
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Sales Service Cloud review |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Sales Service Cloud review, Sales Service Cloud pricing, Sales Service Cloud alternatives |
ServiceNow Specifications
| ITQlick Score: | 78/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> ServiceNow review |
| Company: | Servicenow |
| Pricing: | starts at $100 per user/month + standard ITSM package |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Compare features
Sales Service Cloud: 15 Features
ServiceNow: 18 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.