Compare Salesboom Cloud CRM and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Salesboom Cloud CRM or Zendesk?

Salesboom Cloud CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Salesboom Cloud CRM (81/100). Zendesk offers users more features (23) than Salesboom Cloud CRM (18). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesboom Vs. Zendesk

Salesboom: For over a decade, thousands of companies around the world have been depending on Salesboom to effectively manage their business and streamline operations across all departments in real time, everyday. Salesboom Cloud CRM software solutions are the most user friendly, feature rich and honestly priced, today. Salesboom.com is the Enterprise Cloud C...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Salesboom Cloud CRM or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesboom Cloud CRM and Zendesk.

Salesboom Cloud CRM price starts at $14 per user/month , On a scale between 1 to 10 Salesboom Cloud CRM is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Salesboom Cloud CRM cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Salesboom Cloud CRM Vs. Zendesk based on some of the most important and required CRM features.

Salesboom Cloud CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Management, Case Management, Contact Management, Contract Management, Customer Self Service Portal, Customer Service, Dashboards.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Salesboom Cloud CRM is a perfect fit for small and mid-sized companies but can be also used by large enterprises. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.