Compare Salesforce CRM and Call Box - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or Call Box?

Call Box is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Call Box (77/100). Salesforce CRM offers users more features (21) than Call Box (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. Call Box

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Who is more expensive? Salesforce CRM or Call Box?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Call Box.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Call Box is more expensive than Salesforce CRM.

Which software includes more/better features?

We've compared Salesforce CRM Vs. Call Box based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Call Box: We are still working to collect the list of features for Call Box.

Target customer size

Salesforce is optimal for people as well as companies. and Call Box's target customer size include: Start up, Small business, Medium business, Large business.