Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Salesforce CRM or CXM Recording?
CXM Recording is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than CXM Recording (80/100). Salesforce CRM offers users more features (21) than CXM Recording (11). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. CXM
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Salesforce CRM or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and CXM Recording and Quality Monitoring.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Salesforce CRM cost is around the same cost of CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Salesforce CRM Vs. CXM Recording based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Salesforce is optimal for people as well as companies. Creedenz CXM is best suited for small business and medium business in the healthcare sector.