Salesforce CRM Vs GoldMine (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 21, 2021

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Bottom Line: Which is Better - Salesforce CRM or GoldMine?

GoldMine is more expensive to implement (TCO) than Salesforce CRM, Salesforce CRM is rated higher (98/100) than GoldMine (85/100). Salesforce CRM offers more features (21) to their users than GoldMine (5). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Salesforce.com compares with FrontRange?

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

FrontRange: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...

Who's more expensive? Salesforce CRM or GoldMine?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Salesforce CRM and GoldMine.

Salesforce CRM price starts at $25 per user/month , on a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. GoldMine price starts at $60 per user/month , when comparing GoldMine to their competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line:GoldMine is more expensive than Salesforce CRM.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Salesforce CRM Vs. GoldMine based on some of the most important and required CRM features. Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking. GoldMine: Customer Service, Dashboards, Email Marketing, Marketing Automation, Sales Automation.

Target customer size

Salesforce is optimal for people as well as companies. GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management.

GoldMine

ITQlick rating
(3/5)

starts at $60 per user/month

GoldMine is a cloud-based and on-premise customer-relationship management software that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large ent...

Categories: Homebuilder CRM, CRM, Call Center, Channel Management, Complaint Management.

Compare specifications

GoldMine Specifications

ITQlick Score: 85/100
ITQlick Rating: (3/5)
Pricing: 4/10 - average cost
Category: CRM -> GoldMine
Company: FrontRange
Pricing: starts at $60 per user/month
Typical customers: Start up, Small business, Medium business
Platforms: Desktop
Links: GoldMine review, GoldMine pricing, GoldMine alternatives

Compare features

Salesforce CRM: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing

GoldMine: 5 Features

Customer Service
Dashboards
Email Marketing
Marketing Automation
Sales Automation
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Compare
GoldMine
ITQlick rating
3/5
Score
85/100
Pricing
4.6/10
License pricing
$60 per user/month
Functionality
23
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.