Compare Salesforce CRM and Infor CPQ - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or Infor CPQ?

Infor CPQ is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Infor CPQ (79/100). Salesforce CRM offers users more features (21) than Infor CPQ (3). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. infor

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

infor: Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience desig...

Who is more expensive? Salesforce CRM or Infor CPQ?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Infor CPQ.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Infor CPQ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Infor CPQ is more expensive than Salesforce CRM.

Which software includes more/better features?

We've compared Salesforce CRM Vs. Infor CPQ based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Infor CPQ: Product Configurator, eCommerce, Configuration management.

Target customer size

Salesforce is optimal for people as well as companies. and Infor CPQ's target customer size include: Medium and large size businesses.