Compare Salesforce CRM and InTouch - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or InTouch?
InTouch is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than InTouch (91/100). Salesforce CRM offers users more features (21) than InTouch (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Customers Really Matter Ltd
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...
Who is more expensive? Salesforce CRM or InTouch?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and InTouch.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. InTouch price starts at $368.74 per user/month , When comparing InTouch to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Salesforce CRM cost is around the same cost of InTouch.
Which software includes more/better features?
We've compared Salesforce CRM Vs. InTouch based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
InTouch: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Salesforce is optimal for people as well as companies.
InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments.
InTouch
starts at $368.74 per user/month
InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, mar...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
InTouch Specifications
ITQlick Score: | 91/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Legal Management -> InTouch review |
Company: | Customers Really Matter Ltd |
Pricing: | starts at $368.74 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | InTouch review, InTouch pricing, InTouch alternatives |
Compare features
Salesforce CRM: 21 Features
InTouch: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.