Shlomi Lavi /
Feb 01, 2023
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Bottom Line: Which is Better - Salesforce CRM or KISSmetrics?
KISSmetrics is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than KISSmetrics (79/100). Salesforce CRM offers users more features (21) than KISSmetrics (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. KISSmetrics
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
KISSmetrics : KISSmetrics is a powerful web analytics solution that helps you to increase customer acquisition and retention rates, make smarter business decisions, and boost your bottom line.
KISSmetrics has received attention from Techcrunch, Forbes, Mashable, Fast Company, The Wall Street Journal, The Atlantic and is regularly named as one of the top analy...
Who is more expensive? Salesforce CRM or KISSmetrics?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and KISSmetrics.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. KISSmetrics price starts at $299 per user/month , When comparing KISSmetrics to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: KISSmetrics is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. KISSmetrics based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
KISSmetrics: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Salesforce is optimal for people as well as companies. Customers of the software include businesses of all sizes and types.