Salesforce CRM Vs NetSuite CRM (Jan 2021)
Shlomi Lavi / Jan 05, 2021
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NetSuite CRM
starts at $129 per user/month
NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused...
PriceDemoCompare specifications
Salesforce CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
NetSuite CRM Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> NetSuite CRM |
| Company: | NetSuite |
| Pricing: | starts at $129 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
Compare features
Salesforce CRM: 21 Features
NetSuite CRM+: 13 Features
Bottom Line: Which is Better - Salesforce CRM or NetSuite CRM?
NetSuite CRM is more expensive to implement (TCO - Total Cost of Ownership) than Salesforce CRM, Salesforce CRM is rated higher (98/100) than NetSuite CRM (89/100). Salesforce CRM offers more features (21) to their users than NetSuite CRM (13). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Salesforce.com compares with NetSuite?
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Who's more expensive? Salesforce CRM or NetSuite CRM+?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Salesforce CRM and NetSuite CRM+.
Salesforce CRM price starts at $25 per user/month , on a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. NetSuite CRM+ price starts at $129 per user/month , when comparing NetSuite CRM+ to their competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line:NetSuite CRM+ is more expensive than Salesforce CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Salesforce CRM Vs. NetSuite CRM based on some of the most important and required CRM features. Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking. NetSuite CRM+: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal.
Target customer size
Salesforce is ideal for individuals as well as companies. This CRM solution can cater to many businesses.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.