Compare Salesforce CRM vs NetSuite CRM

Salesforce CRM Vs. NetSuite CRM: Which is better?

Shlomi Lavi / Apr 16, 2020

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012. It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Salesforce CRM TCO and NetSuite CRM+ total cost to help with the total cost of ownership calculation.

Salesforce CRM price Starting from $25 per user/month , on a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. NetSuite CRM+ price Starting from $129 per user/month , when comparing NetSuite CRM+ to their competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line:NetSuite CRM+ is more expensive than Salesforce CRM.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Salesforce CRM Vs. NetSuite CRM based on some of the most important and required CRM features.
Salesforce CRM: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, ..
NetSuite CRM+ list of features include the following: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, .

Target customer size

Salesforce is ideal for individuals as well as companies. This CRM solution can cater to many businesses.