Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Salesforce CRM or Pega CRM?
Pega CRM is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Pega CRM (68/100). Salesforce CRM offers users more features (21) than Pega CRM (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Pegasystems
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts.
Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? Salesforce CRM or Pega CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Pega CRM.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: Pega CRM is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Pega CRM based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Salesforce is optimal for people as well as companies. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.