Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Salesforce CRM or Pipedrive?
Salesforce CRM is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Salesforce CRM (98/100). Salesforce CRM offers users more features (21) than Pipedrive (4).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Pipedrive
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? Salesforce CRM or Pipedrive?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Pipedrive.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Salesforce CRM cost is around the same cost of Pipedrive.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Pipedrive based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Salesforce is optimal for people as well as companies. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.