Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Salesforce CRM or SAP CRM?
SAP CRM is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than SAP CRM (76/100). Salesforce CRM offers users more features (21) than SAP CRM (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. SAP
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? Salesforce CRM or SAP Customer Relationship Management?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and SAP Customer Relationship Management.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. SAP Customer Relationship Management price starts at $58 per month , When comparing SAP Customer Relationship Management to its competitors, the software is rated 8 - higher than the average CRM software cost.
Bottom line: SAP Customer Relationship Management is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. SAP CRM based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
SAP Customer Relationship Management: Campaign Management, Customer Service, Collaboration Center .
Target customer size
Salesforce is optimal for people as well as companies. SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations.