Salesforce CRM Vs SugarCRM (Jan 2021)
Shlomi Lavi / Jan 05, 2021
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Compare specifications
Salesforce CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
SugarCRM Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 4/10 - average cost |
| Category: | CRM -> SugarCRM |
| Company: | SugarCRM |
| Pricing: | starts at $52 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | SugarCRM review, SugarCRM pricing, SugarCRM alternatives |
Compare features
Salesforce CRM: 21 Features
SugarCRM: 21 Features
Bottom Line: Which is Better - Salesforce CRM or SugarCRM?
SugarCRM is more expensive to implement (TCO - Total Cost of Ownership) than Salesforce CRM, Salesforce CRM is rated higher (98/100) than SugarCRM (90/100). Both tools offer the same amount of features.
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Salesforce.com compares with SugarCRM ?
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...
Who's more expensive? Salesforce CRM or SugarCRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Salesforce CRM and SugarCRM.
Salesforce CRM price starts at $25 per user/month , on a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. SugarCRM price starts at $52 per user/month , when comparing SugarCRM to their competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line:SugarCRM is more expensive than Salesforce CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Salesforce CRM Vs. SugarCRM based on some of the most important and required CRM features. Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking. SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Salesforce is ideal for individuals as well as companies. SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.