Compare Salesforce CRM and Symantec ServiceDesk - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or Symantec ServiceDesk?
Symantec ServiceDesk is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Symantec ServiceDesk (75/100). Salesforce CRM offers users more features (21) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Symantec
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
Who is more expensive? Salesforce CRM or Symantec ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Symantec ServiceDesk.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
Target customer size
Salesforce is optimal for people as well as companies. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.
Symantec ServiceDesk
Symantec ServiceDesk is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Symantec ServiceDesk received a rating of 4.5 from ITQlick team. The software cost is...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Symantec ServiceDesk Specifications
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | CRM -> Symantec ServiceDesk review |
Company: | Symantec |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Symantec ServiceDesk review, Symantec ServiceDesk pricing, Symantec ServiceDesk alternatives |
Compare features
Salesforce CRM: 21 Features
Symantec ServiceDesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.