Compare Salesforce CRM and Zoho Contact - Apr 2024

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Salesforce CRM or Zoho Contact?

Salesforce CRM is more expensive to implement (TCO) than Zoho Contact, and Salesforce CRM is rated higher (98/100) than Zoho Contact (75/100). Salesforce CRM offers users more features (21) than Zoho Contact (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. Zoho

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Salesforce CRM or Zoho Contact Manager?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Zoho Contact Manager.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Zoho Contact Manager price starts at $15 per user/month , When comparing Zoho Contact Manager to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Salesforce CRM cost is around the same cost of Zoho Contact Manager.

Which software includes more/better features?

We've compared Salesforce CRM Vs. Zoho Contact based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Zoho Contact Manager: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Salesforce is optimal for people as well as companies. and Zoho Contact Manager's target customer size include: Start up, Small business.