Compare SalesforceIQ and Zendesk Sell - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SalesforceIQ or Zendesk Sell?

SalesforceIQ is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than SalesforceIQ (78/100). Zendesk Sell offers users more features (10) than SalesforceIQ (5). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RelateIQ Vs. Base CRM

RelateIQ: RelateIQ launched to the public in 2013, and have been delighting happy customers from companies like Asana, Box, and Knewton ever since. In 2014, was acquired by salesforce.com, becoming part of the world's #1 CRM platform.

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Who is more expensive? SalesforceIQ or Base CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SalesforceIQ and Base CRM.

SalesforceIQ price starts at $25 per user/month , On a scale between 1 to 10 SalesforceIQ is rated 4, which is lower than the average cost of CRM software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: SalesforceIQ is more expensive than Base CRM.

Which software includes more/better features?

We've compared SalesforceIQ Vs. Zendesk Sell based on some of the most important and required CRM features.

SalesforceIQ: Email alerts, Project Collaboration, Lead Management, Email Performance Reports, Data integration.

Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.

Target customer size

Customers of the software mainly include small and medium businesses. Zendesk Sell is perfect for companies of all sizes.