Compare Infor CRM and CXM Recording - Oct 2022

Shlomi LaviShlomi Lavi / Oct 23, 2022

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Bottom Line: Which is Better - Infor CRM or CXM Recording?

Infor CRM is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Infor CRM (77/100). CXM Recording offers users more features (11) than Infor CRM (10). There is a clear winner in this case and it is CXM Recording!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Swiftpage Vs. CXM

Swiftpage: We've built our business on delivering the most innovative and useful digital marketing solutions, and on developing partnerships for the long term. We're now stronger than ever. Our extensive product portfolio and experienced, knowledgeable team are the right combination for your dynamic business.

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Infor CRM or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infor CRM and CXM Recording and Quality Monitoring.

Infor CRM price starts at $25 per user/month , On a scale between 1 to 10 Saleslogix is rated 4, which is lower than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Infor CRM is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Infor CRM Vs. CXM Recording based on some of the most important and required CRM features.

Infor CRM: Customer Self Service Portal, Customer Service, Document Management, Knowledge Base, Marketing Automation, Sales Automation, Sales Forecasting, Contact Management.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Infor CRM is ideal for start-ups, small to medium enterprises, and freelancers. Creedenz CXM is best suited for small business and medium business in the healthcare sector.

Infor CRM

ITQlick rating
(3.7/5)

starts at $25 per user/month

Infor CRM (Formerly SalesLogix) is a cloud-hosted customer relationship management system designed to help manage relationships, CRM and information. The platform offers comprehensive capabilities that allow us...

Categories: Construction Customer Management, Customer Service, Customer Success, Online CRM.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service, Customer Success.

Compare specifications

Compare features

Infor CRM: 10 Features

Customer Self Service Portal
Customer Service
Document Management
Knowledge Base
Marketing Automation
Sales Automation
Sales Forecasting
Contact Management
Sales and CRM Integration
Social Media

CXM Recording and Quality Monitoring: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Infor CR...
ITQlick rating
3.7/5
Score
77/100
Pricing
4/10
License pricing
$25 per user/month
Functionality
21
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.