Compare Salsa CRM and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Salsa CRM or CXM Recording?

CXM Recording is more expensive to implement (TCO) than Salsa CRM, and Salsa CRM is rated higher (95/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Salsa CRM (0).

Looking for the right Donation Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salsa Labs Inc Vs. CXM

Salsa Labs Inc: Salsa’s online platform isn’t the only reason that you will want to become part of our network of more than 2,000 nonprofit and political organizations. The more you get to know us, the more you are going to like us. Besides being as fun to work with as our name implies, we are dedicated to your success like no other in the industry. We come from a...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Salsa CRM or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Donation Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salsa CRM and CXM Recording and Quality Monitoring.

Salsa CRM price starts at $349 per month , On a scale between 1 to 10 Salsa CRM is rated 2, which is much lower than the average cost of Donation Management software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Donation Management software cost.

Bottom line: Salsa CRM cost is around the same cost of CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Salsa CRM Vs. CXM Recording based on some of the most important and required Donation Management features.

Salsa CRM: We are still working to collect the list of features for Salsa CRM.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

The typical users benefitting from Salsa CRM are mainly from the non-for-profit organizations, but it is also for use in small businesses (having less than 200 employees), medium-sized (500 to 1,500 employees) and even for large enterprises in the industry of IT and information-related services, mainly those engaging with the use of CRM, fundraising and constituent management. Creedenz CXM is best suited for small business and medium business in the healthcare sector.