Compare SolarWinds Service Desk and Comm100 Live Chat - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Comm100 Live Chat?

SolarWinds Service Desk is more expensive to implement (TCO) than Comm100 Live Chat, and SolarWinds Service Desk is rated higher (94/100) than Comm100 Live Chat (81/100). SolarWinds Service Desk offers users more features (18) than Comm100 Live Chat (6).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Comm100 Network Corporation

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.

Who is more expensive? SolarWinds Service Desk or Comm100 Live Chat?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Comm100 Live Chat.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Comm100 Live Chat price starts at $24 per agent/month , When comparing Comm100 Live Chat to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk cost is around the same cost of Comm100 Live Chat.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Comm100 Live Chat based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Comm100 Live Chat's target customer size include: Small, medium and large size businesses.