Compare SolarWinds Service Desk and EBSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or EBSuite?

SolarWinds Service Desk is more expensive to implement (TCO) than EBSuite, and SolarWinds Service Desk is rated higher (94/100) than EBSuite (83/100). SolarWinds Service Desk offers users more features (18) than EBSuite (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Ebsuite

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...

Who is more expensive? SolarWinds Service Desk or EBSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and EBSuite.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: SolarWinds Service Desk cost is around the same cost of EBSuite.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. EBSuite based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

EBSuite: We are still working to collect the list of features for EBSuite.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.