Compare Samanage Service Desk vs ConnectWise Manage

Samanage Service Desk Vs. ConnectWise Manage: Which is better?

Shlomi Lavi / Sep 13, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deserve. We are confident you'll enjoy this new enterprise software experience.

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Samanage Service Desk TCO and ConnectWise Manage total cost to help with the total cost of ownership calculation.

Samanage Service Desk price Starting from $49 per month , on a scale between 1 to 10 Samanage Service Desk is rated 6, which is similar to the average cost of Help Desk software. ConnectWise Manage accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Samanage Service Desk is rated 6, which is similar to the average cost of Help Desk software.

Bottom line:ConnectWise Manage is more expensive than Samanage Service Desk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Samanage Service Desk Vs. ConnectWise Manage based on some of the most important and required Help Desk features.
Samanage Service Desk: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant, ..
ConnectWise Manage list of features include the following: Asset Management, Email Integration, Reporting, Rules/Workflows, .

Target customer size

The Samange IT Service Desk is best for small, medium and large sized organizations that are focused on providing efficient and cost effective services to their customers. Customers of the software include small and medium businesses as well as large enterprises.