Compare SolarWinds Service Desk and ConnectWise Distribution - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or ConnectWise Distribution?

SolarWinds Service Desk is more expensive to implement (TCO) than ConnectWise Distribution, and ConnectWise Distribution is rated higher (85/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than ConnectWise Distribution (7).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. ConnectWise

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? SolarWinds Service Desk or ConnectWise Distribution?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and ConnectWise Distribution.

SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: SolarWinds Service Desk is more expensive than ConnectWise Distribution.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. ConnectWise Distribution based on some of the most important and required IT Management features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.

Target customer size

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. The software is a viable product for businesses of all sizes and a variety of types.