Compare SolarWinds Service Desk and Desk-com - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Desk-com?

SolarWinds Service Desk is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Desk-com (16).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Salesforce.com

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? SolarWinds Service Desk or Desk-com?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Desk-com.

SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. Desk-com price starts at $25 per user/month , When comparing Desk-com to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: SolarWinds Service Desk is more expensive than Desk-com.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Desk-com based on some of the most important and required IT Management features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.

Target customer size

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. Desk.