Shlomi Lavi /
Nov 06, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SolarWinds Service Desk or Freshdesk?
SolarWinds Service Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Freshdesk (10).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. FRESHDESK INC.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? SolarWinds Service Desk or Freshdesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Freshdesk.
SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: SolarWinds Service Desk is more expensive than Freshdesk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Freshdesk based on some of the most important and required IT Management features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.