Shlomi Lavi /
Nov 06, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or SAP Digital CRM?
SolarWinds Service Desk is more expensive to implement (TCO) than SAP Digital CRM, and SAP Digital CRM is rated higher (82/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than SAP Digital CRM (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. SAP
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? SolarWinds Service Desk or SAP Digital CRM?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and SAP Digital CRM.
SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: SolarWinds Service Desk is more expensive than SAP Digital CRM.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. SAP Digital CRM based on some of the most important and required IT Management features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.
Target customer size
SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. and SAP Digital CRM's target customer size include: Small, medium and large size businesses.