Compare SolarWinds Service Desk and SAP Digital CRM - Nov 2022

Shlomi LaviShlomi Lavi / Nov 06, 2022

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Bottom Line: Which is Better - SolarWinds Service Desk or SAP Digital CRM?

SolarWinds Service Desk is more expensive to implement (TCO) than SAP Digital CRM, and SAP Digital CRM is rated higher (82/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than SAP Digital CRM (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. SAP

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? SolarWinds Service Desk or SAP Digital CRM?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and SAP Digital CRM.

SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: SolarWinds Service Desk is more expensive than SAP Digital CRM.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. SAP Digital CRM based on some of the most important and required IT Management features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

Target customer size

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. and SAP Digital CRM's target customer size include: Small, medium and large size businesses.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $15 per user/month

Know exactly what computers you have, where they\\'re physically located, their configuration, and who is using them in an online platform Samanage SaaS IT Asset Management software allows you to easil...

Categories: Fixed Asset Management, CRM, Customer Service, Customer Success.

SAP Digital CRM

ITQlick rating
(3.8/5)

starts at $23 per user/month

SAP Digital CRM is a CRM software designed to help businesses understand their audience and improve customer experience and engagement.

Categories: CRM, Banking CRM, Casino CRM, Healthcare CRM, Help Desk.

Compare specifications

Compare features

SolarWinds Service Desk: 24 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contract Management
Customer Self Service Portal
Customer Service
Knowledge Base
Sales Reports
Mobile Inspections

SAP Digital CRM: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SolarWin...
ITQlick rating
5/5
Score
71/100
Pricing
6/10
License pricing
$15 per user/month
Functionality
47
Compare
SAP Digi...
ITQlick rating
3.8/5
Score
82/100
Pricing
2/10
License pricing
$23 per user/month
Functionality
8
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.