Compare SolarWinds Service Desk and Zoho Desk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Zoho Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Zoho Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Zoho Corporation

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? SolarWinds Service Desk or Zoho Desk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Zoho Desk.

SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: SolarWinds Service Desk is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Zoho Desk based on some of the most important and required IT Management features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. and Zoho Desk's target customer size include: Small, medium and large size businesses.