Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - SAP Cloud for Service or ConnectWise Distribution?
ConnectWise Distribution is more expensive to implement (TCO) than SAP Cloud for Service, and ConnectWise Distribution is rated higher (85/100) than SAP Cloud for Service (84/100). ConnectWise Distribution offers users more features (7) than SAP Cloud for Service (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. ConnectWise
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? SAP Cloud for Service or ConnectWise Distribution?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and ConnectWise Distribution.
SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SAP Cloud for Service cost is around the same cost of ConnectWise Distribution.
Which software includes more/better features?
We've compared SAP Cloud for Service Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.
Target customer size
The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. The software is a viable product for businesses of all sizes and a variety of types.