Compare SAP Cloud for Service and ConnectWise Distribution - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

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Bottom Line: Which is Better - SAP Cloud for Service or ConnectWise Distribution?

ConnectWise Distribution is more expensive to implement (TCO) than SAP Cloud for Service, and ConnectWise Distribution is rated higher (85/100) than SAP Cloud for Service (84/100). ConnectWise Distribution offers users more features (7) than SAP Cloud for Service (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. ConnectWise

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? SAP Cloud for Service or ConnectWise Distribution?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and ConnectWise Distribution.

SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SAP Cloud for Service cost is around the same cost of ConnectWise Distribution.

Which software includes more/better features?

We've compared SAP Cloud for Service Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.

SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. The software is a viable product for businesses of all sizes and a variety of types.

SAP Cloud for Service

ITQlick rating
(2.8/5)

starts at $21 per user/month

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...

Categories: Casino CRM, Healthcare CRM, Help Desk, Social Media.

ConnectWise Distribution

ITQlick rating
(3.2/5)

starts at $24 per user/month

ConnectWise Distribution is a procurement and inventory management solution for businesses of all sizes. It offers assistance in such aspects as purchasing, receiving, product lifecycle management, and ...

Categories: Help Desk, Inventory Management, Production, Procurement, Billing & Invoicing.

Compare specifications

Compare features

SAP Cloud for Service: 0 Features

We are working to collect the list of features

ConnectWise Distribution: 7 Features

Asset Management
Email Integration
Reporting
Rules/Workflows
Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP Clou...
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$21 per user/month
Functionality
4
Compare
ConnectW...
ITQlick rating
3.2/5
Score
85/100
Pricing
3.2/10
License pricing
$24 per user/month
Functionality
19
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.