Compare SAP Cloud for Service vs Freshdesk

SAP Cloud for Service Vs. Freshdesk: Which is better?

Shlomi Lavi / Feb 02, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterprise data warehouse solution - SAP ® Business Warehouse (SAP ® BW), SAP BusinessObjects software, and most recently, Sybase mobile products and in-memory computing appliance SAP ® HANA. SAP ® is one of the largest software companies in the world.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for SAP Cloud for Service TCO and Freshdesk total cost to help with the total cost of ownership calculation.

SAP Cloud for Service price Starting from $5 per month , on a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price Starting from $19 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SAP Cloud for Service cost is around the same cost of Freshdesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SAP Cloud for Service Vs. Freshdesk based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features of SAP Cloud for Service. .
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.