Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - SAP Cloud for Service or Freshdesk?
Freshdesk is more expensive to implement (TCO) than SAP Cloud for Service, and Freshdesk is rated higher (94/100) than SAP Cloud for Service (84/100). Freshdesk offers users more features (10) than SAP Cloud for Service (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. FRESHDESK INC.
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? SAP Cloud for Service or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and Freshdesk.
SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SAP Cloud for Service cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared SAP Cloud for Service Vs. Freshdesk based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.