Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - SAP Cloud for Service or Help Sumo?
Help Sumo is more expensive to implement (TCO) than SAP Cloud for Service, and Help Sumo is rated with the same score (84/100) as SAP Cloud for Service (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. AJ Square Inc
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? SAP Cloud for Service or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and Help Sumo.
SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SAP Cloud for Service cost is around the same cost of Help Sumo.
Which software includes more/better features?
We've compared SAP Cloud for Service Vs. Help Sumo based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and Help Sumo's target customer size include: Small, medium and large size businesses.