SAP Cloud for Service Vs OnTime Help Desk (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 07, 2021

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Bottom Line: Which is Better - SAP Cloud for Service or OnTime Help Desk?

OnTime Help Desk is more expensive to implement (TCO) than SAP Cloud for Service, OnTime Help Desk is rated higher (86/100) than SAP Cloud for Service (84/100). OnTime Help Desk offers more features (3) to their users than SAP Cloud for Service (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How SAP compares with Axosoft, LLC?

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who's more expensive? SAP Cloud for Service or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for SAP Cloud for Service and OnTime Help Desk.

SAP Cloud for Service price starts at $5 per month , on a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $125 per month , when comparing OnTime Help Desk to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:OnTime Help Desk is more expensive than SAP Cloud for Service.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SAP Cloud for Service Vs. OnTime Help Desk based on some of the most important and required Help Desk features. SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service. OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.

SAP Cloud for Service

ITQlick rating
(2.8/5)

starts at $5 per month

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...

Categories: Casino CRM, Healthcare CRM, Help Desk, Social Media.

OnTime Help Desk

ITQlick rating
(3.4/5)

starts at $125 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

Compare specifications

Compare features

SAP Cloud for Service: 0 Features

We are working to collect the list of features

OnTime Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$5 per month
Functionality
4
Review
Compare
OnTime
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$125 per month
Functionality
4
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.